Help & FAQ Center

Frequently Asked Questions

Find instant answers regarding shipping schedules, COD remittances, store integrations, and return policies.

We pick up parcels from merchant premises daily from 8:00 AM to 10:00 PM, 7 days a week. Deliveries continue until 11:00 PM to ensure maximum first-attempt delivery rates.

We provide 100% coverage across all 7 UAE Emirates (Dubai, Abu Dhabi, Sharjah, Ajman, RAK, Fujairah, UAQ), including Al Ain and western zones with dedicated hubs.

Continuous 24/7 Support

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Frequently Asked Questions

What are pickup and delivery operating hours at ONHUB EX?

Which areas and Emirates are covered by ONHUB EX?

Is Same-Day Delivery available across the UAE?

How and when are Cash on Delivery (COD) remittances paid?

Do delivery orders support Card on Delivery (POS / Apple Pay)?

How many delivery attempts are made before returning a parcel?

Is doorstep exchange / product inspection supported?

Can I integrate Salla, Zid, or Shopify stores with ONHUB EX?

How do I open a merchant account? Is there a subscription fee?

Are shipments insured against loss or damage?

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